Have you ever experienced a work environment
thats very positive? You look forward to being there, in that
place, with those people, working on those projects. Its
energizing - not in a "cheerleader/rah-rah" manner, but, overall,
it just gives you a positive feeling of energy. Ive worked
in some positive work environments like that and its made a
huge difference in the outcome of the department or company.Its commonly known that when we feel good, we are more energized,
we work better, and were more creative and productive. If you
picture our brains like motors, then feeling good is like
lubrication to the brain. Mental efficiency increases, memory
becomes more acute, our understanding increases, and we make
better decisions.A key leadership quality is the ability to inspire positive
feelings in others, which leads to the outcomes listed above.
When youre a leader, how can you generate this for other people?Your challenge is to find a balance between developing a
positive work environment and helping employees to create
good working relationships with others, and focusing on
your areas (or companys) performance goals.A study of 62 companies, their CEOs, and their top management
teams assessed their enthusiasm, energy, and determination.
It also reviewed the amount of conflict the top teams experienced
in personality clashes, friction in meetings, and emotional
conflicts (i.e. not disagreements about ideas). The study
concluded that the more positive the overall moods were of
people in the top management levels, the more cooperatively
they worked together and the better the companys results at
the bottom line. In contrast, the longer a company was run
by a management team that did not get along, the poorer the
companys results.Common sense tells us that if employees moods are up, they
will more likely do what it takes to please customers,
thereby increasing sales. Leaders can play a role in this.
Since emotions are contagious, leaders have a bigger
responsibility for creating and sustaining the moods of their
employees. By managing their own moods, leaders can drive the
customer service climate at their company and influence
employees to do more for customers.Some research has shown that for every one percent improvement
in service climate, there is a two percent increase in revenue.
In Primal Leadership (2002), Goleman, Boyatzis, and McKee
reported that "how people feel about working at a company
can account for 20 to 30 percent of business performance."Executive coaching can help leaders create and maintain
positive environments and emotions in the midst of challenges.
Becoming aware of your own tendencies and learning how to
improve them goes a long way toward creating a positive,
energizing work environment.While the environment of the workplace is not the only
thing that determines a business performance, it can be a
sizable piece of it. Research by the Gallup organization
and the Hay Group found that 50 to 70 percent of how employees
perceive their companys environment reflects the choices
of the leaders. They found that the bosses create the
conditions that directly affect peoples moods at work and
their ability to work well together and with customers.So what can leaders do to elicit sincere positive emotions
from employees?First, they must become aware of their own emotional
tendencies, and how their emotions affect others in the
workplace.Second, they can develop a plan to make changes to their
own communication style to emit emotions that create an
environment that is positively contagious to those around
them. This plan needs to be strategic in its intention and
attention, without being manipulative of others. Leaders
who have managers reporting to them will eventually want
to include those managers in developing the same type of
plan for themselves.Third, after several months of making and sustaining changes
to their own emotional aura, leaders should expect to enjoy
the fruit of their change in the form of happier, more
enthusiastic employees who consider their work environments
in a very positive light, and who are (mostly consistently)
more focused, productive, and cooperative.A harmonious, energizing work environment is where I want
to be. How about you?What can you start to do this week to begin creating a
more positive workplace?Whats important?
Whats possible?
Is there another perspective?(c) 2005 Borgeson Consulting, Inc.Glory Borgeson is a business coach and consultant, and the president of
Borgeson Consulting, Inc. She specializes in working with executives in the
"honeymoon phase" of a new position (typically the first two years)
to coach them to success. Glory is the newly appointed executives
Secret Weapon!. Top athletes have a coach; why not you?Click here for Borgeson Consulting, Inc.This article was originally published in The Business Express, Borgesons
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Keyword : environment,productive,employees,atmosphere,benefits,communication,leadership,executive,coaching
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